MALLORCA CYCLING

TERMS AND CONDITIONS
Terms and Conditions can be dull! But they are also important please take a moment to read our full conditions:

Making a Booking
You must email us the date and how many people you are booking. We will let you know when we have received your booking and respond by email. Your booking is only confirmed once we have taken your deposit. The booking deposit is non-refundable. Remaining balance (Final payment) will be agreed on your confirmation email.

Cancellation or your trip
If you need to cancel your holiday please email us. We can not refund any payments less than 30 days from your trip. If you cancel before 30 days of the start of the trip we will refund you the remaining balance minus your paid deposit.

Cancellation by us
We will usually only cancel your holiday if we feel it would be unsafe to operate it or that circumstances beyond our control mean the trip wouldn’t be up to our high standards.

Complaints
If you have any problems with any element of your holiday, or how we are looking after you, please let us know as soon as possible so we can try to fix things. If we can’t resolve the issue for you we will try to agree a suitable resolution. Email adam@mallorcacycling.co.uk

Insurance
To take part in our holidays we highly recommend you must have adequate insurance cover for baggage, equipment (including, without limitation and where appropriate, bicycles and helmets intended for your use whether hired or otherwise) medical expenses and the cost of repatriation should you become too ill to continue with your holiday.

There is insurance designed for the type of holidays we offer and we recommend you purchase insurance with this type of cover. Any claims concerning matters for which you are insured must be directed to your insurers.

Your Holiday
Your booking is accepted on the understanding that you accept:
the risks and hazards of such a holiday, including the dangers inherent in road cycling, adverse weather conditions and potential of poor condition of roads.

You should satisfy yourself before booking that you have researched your destination, made an informed decision to travel, and taken all necessary precautions. You can obtain travel advice from the British Foreign and Commonwealth Office.

There is a natural need to be flexible in a holiday of this kind. The day to day agenda and ultimate aim of the holiday is taken as an objective and not as a contractual obligation.

On any of our holidays it is necessary that you abide by the authority of the ride leader, who represents the company, and whose decision is final.

Any information given by the Company in regard to climate, clothing, special equipment, topography etc is done so in good faith and must be rechecked by you prior to relying on it.

No refund or compensation will be made or given for any unused hotel accommodation, services or features of the holiday where unused at your discretion or as a result of your action/inaction.

Medical and special requirements
It is your responsibility to ensure that you are sufficiently fit and healthy to complete your chosen holiday, in this case ‘Road Cycling’. We reserve the right to require you to produce a doctor’s certificate of fitness to participate in your chosen holiday. If you are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the holiday, you must advise us before booking. You must fill in a health waiver before starting your trip, this is compulsory on a Mallorca Cycling trip.

You should inform us immediately if, within 4 weeks prior to your arrival date or during your break, any member of your party has, or develops, an infectious or contagious medical condition. If so, we have the right to refuse to accept your booking;

Behaviour
Your behaviour should not be excessive, noisy or disruptive, especially at night. Your behaviour must at all times be appropriate to the culture of the country you are visiting. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. We do not consider offensive or aggressive behaviour or language towards our staff to be acceptable. We may ask you and/or any member of your party to leave immediately if your conduct is considered by us to be inappropriate, likely to cause harm, or impair the enjoyment, comfort or safety of your neighbours, other members of your group, staff and/or the general public, or is likely, in our belief, to breach any terms of our agreement. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.

Our liability to you
Nothing in these terms seeks to limit or exclude our liability if something we do or fail to do causes death or personal injury through our negligence or if we cause damage to your property and that cause is our fault. We are also not seeking to exclude or limit our responsibility for loss caused by the services not matching our description of them or our negligent performance of the services.

Other than this liability which we have accepted, we will not be liable for any losses that you suffer as a result of any breach of our agreement (including these conditions) except those losses which are reasonably foreseeable to both of us at the time we enter into the contract with you.

We shall not be held liable for any damages or loss (whether direct or indirect and howsoever caused) for the following:

unusual and unforeseeable circumstances beyond our control including but not limited to strikes, war, civil or political unrest or government action;

The theft of bicycles or injury as a result of cycling either on road and in particular injuries as a result of either inadequately maintained and/or serviced personal equipment or failure to wear the correct safety equipment most notably cycle helmets, unless demonstrably due to our negligence.

Our liability will also be limited in accordance with and/or in an identical manner to:
The contractual terms of the companies that provide the transportation for your travel if booked through us.

Complaints
Any complaints regarding the holiday should be made to the head ride leader at the time of your concern or directly to the owner of Mallorca Cycling (Adam Moore) by email: adam@mallorcacycling.co.uk

Information
Please note that all information given about our holidays, whether in our information pack, on our website or otherwise, is intended merely to present a general idea of the holiday. Information is correct to the best of our knowledge. You will be provided with an itinerary for your holiday giving details such as, the type of accommodation used, what is included in the price.

Safety
You are required to follow any safety advice provided to you including wearing a cycle helmet when cycling, no helmet, no ride. You will not be able to ride without the competition of a health waiver.

Accommodation
If you wish to see any of the health and safety or food hygiene documents or something similar for any of the hotels we use, just drop us an email and we send the relevant information.

Bike Hire
We accept no liability for bike hire when booking a trip with Mallorca Cycling. We recommend bike hire experts in Mallorca which we recommend you book directly through the supplier. You will need to read their terms and conditions for any concerns or questions about equipment hire or the services they provide. For any complaints about their services or equipment, please contact the company directly from whom you have hired from.….Finally we wish you a fantastic trip when booking through Mallorca Cycling and if you have any questions on any of the above topics please feel to contact us.


Company Details
Mallorca Cycling Limited
34 Keble Court
Redfields Lane
Church Crookham
Fleet, Hampshire
GU52 0AE